{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"All pieces can be exchanged. Items must be returned unworn and in the original packaging within 14 days in line with our total satisfaction policy. Please contact our customer support to ensure the replacement product required is available. You can find full details of our exchange policy on the "}, {"url"=>"/pages/delivery-returns", "type"=>"link", "children"=>[{"type"=>"text", "value"=>"Delivery & Returns"}]}, {"type"=>"text", "value"=>" page of this website."}]}]}

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We are happy to accept returns should you not be satisfied with our products. Items must be returned unworn, in the condition received with all HM packaging. Returns must be received within 14 days of receipt in line with our total satisfaction policy. You can find full details of our returns policy on the "}, {"type"=>"link", "url"=>"/pages/delivery-returns", "title"=>nil, "target"=>nil, "children"=>[{"type"=>"text", "value"=>"Delivery & Returns"}]}, {"type"=>"text", "value"=>" page of this website."}]}]}

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Most diamond and precious stone jewellery (with the exception of opals and emeralds) can be cleaned in warm water, using a mild detergent such as Fairy Liquid. You will be surprised at how effective this is. You can also use a very soft toothbrush to get into any hard-to-reach nooks and crannies. Always dry your jewellery after cleaning with a soft cloth."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Since many genuine gemstones and especially pearls are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Please do not use a liquid jewellery-dip to clean your piece - these products can cause lasting damage to metal and stones"}]}]}

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We want you to wear your Hannah Martin jewellery on all occasions - whether that be in a Michelin-starred restaurant or in a mosh-pit. We do however suggest a certain amount of common sense be used in the basic protection of your jewellery. Any hard knocks, for example, can damage gold or precious stones and may loosen the settings of stones."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"When you are not wearing your piece we suggest it be kept in it’s box. If you are travelling with your jewellery we suggest that individual pieces are kept in separate bags or boxes."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Over time, dust, pollution and daily wear can all add to the gradual dulling of your piece. We suggest that your jewellery receive periodic professional maintenance. You can take your pieces to a local jeweller to be cleaned, or contact our Customer Services and we can organise this service for you."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"If you have any concerns about protecting your Hannah Martin jewellery, our "}, {"type"=>"link", "url"=>"mailto:studio@hannahmartinlondon.com", "title"=>nil, "target"=>nil, "children"=>[{"type"=>"text", "value"=>"Customer Service"}]}, {"type"=>"text", "value"=>" team can advise you."}]}]}

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We apologise for this inconvenience. Please contact our "}, {"url"=>"/pages/contact-us", "title"=>"Visit the contact us page for support", "type"=>"link", "children"=>[{"type"=>"text", "value"=>"Customer Service"}]}, {"type"=>"text", "value"=>" team immediately and we will rectify the situation as quickly as we can."}]}]}

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We will have sent you a tracking number to follow the progress of your delivery. If you have not received this, or it is not giving you the information you require please contact our Customer Service team immediately on "}, {"type"=>"link", "url"=>"mailto:studio@hannahmartinlondon.com", "title"=>nil, "target"=>nil, "children"=>[{"type"=>"text", "value"=>"studio@hannahmartinlondon.com"}]}, {"type"=>"text", "value"=>" or by calling our head office on "}, {"type"=>"link", "url"=>"tel:+442072516700", "title"=>nil, "target"=>"_blank", "children"=>[{"type"=>"text", "value"=>"+44(0) 207 251 6700"}]}, {"type"=>"text", "value"=>"."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Can I cancel my order?", "bold"=>true}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"You can cancel or amend your order within 24 hours by contacting our Customer Service team on "}, {"type"=>"link", "url"=>"mailto:studio@hannahmartinlondon.com", "title"=>nil, "target"=>nil, "children"=>[{"type"=>"text", "value"=>"studio@hannahmartinlondon.com"}]}, {"type"=>"text", "value"=>" or "}, {"type"=>"link", "url"=>"tel:+442072516700", "title"=>nil, "target"=>"_blank", "children"=>[{"type"=>"text", "value"=>"+44(0)207 251 6700"}]}, {"type"=>"text", "value"=>"."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"You are not able to cancel bespoke or custom-made orders once you have confirmed production, but we will not begin production without asking for your confirmation."}]}]}