General

COVID-19 UPDATE: In light of the current worldwide health crisis, we have sadly closed our showroom to the public until further notice. Our online store is still open and we are operating as close-to-normal service as possible!

For any enquiries:

Email » clientdesk@hannahmartinlondon.com

Whatsapp » +44 7526 116 873

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Hannah Martin Ltd
74a Clerkenwell Road
London
EC1M 5QA

Tel. +44 (0)20 7251 6700 »

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Bespoke Consultations

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Your personal information will not be shared with any third party. For more information on how we use your data please see our Privacy Policy.

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Vacancies

There are currently no vacancies at Hannah Martin Ltd.

Size Guide

If you are unsure of your size, you can request a guide using the form below and we'll post one to you.

First Name

Last Name

Address

Address 2

City

State/Province/Region

Postal / Zip Code

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Your personal information will not be shared with any third party. For more information on how we use your data please see our Privacy Policy.

UK	US / Canada	France / Russia	Switzerland	Inside Circ mm	Inside Dia mm
E	2 1/2	42.75	2.75	42.76	13.61
F	3	44	4	44.14	14.05
G	3 3/8	45.25	5.25	45.11	14.36
H	3 3/4	46.5	6.5	46.02	14.65
I	4 1/4	47.75	7.75	47.25	15.04
J	4 5/8	49	9	48.38	15.40
K	5 T/8	50	10	49.64	15.80
L	5 T/2	51.75	11.75	50.58	16.10
M	6	52.75	12.75	51.87	16.51
N	6 1/2	54	14	53.16	16.92
O	7	55.25	15.25	54.51	17.35
P	7 1/2	56.5	16.5	55.76	17.75
Q	8	57.75	17.75	57.15	18.19
R	8 5/8	59	19	58.47	18.61
S	9 T/8	60.25	20.25	60.00	19.10
T	9 5/8	61.5	21.5	61.29	19.51
U	10 1/4	62.75	22.75	62.89	20.02
V	10 5/8	63	23.75	63.84	20.32
W	11 1/8	65	25	65.22	20.76
X	11 5/8	66.25	26.25	66.54	21.18

Delivery & Returns

Delivery Costs

Standard Worldwide Shipping: Free on all orders

Priority Worldwide Shipping: £40 or Free on orders over £800

London Premier Same Day Service: £20 or Free on orders over £800

Delivery Times

Standard Worldwide Shipping

Standard shipping within UK will arrive the next working day on all orders that are in stock and placed before 2pm GMT.

EU standard delivery will arrive within 3-5 working days.

Worldwide (non-EU) delivery will arrive within 5-8 working days.

Priority Worldwide Shipping

Priority shipping within UK will arrive the next working day on all orders that are in stock and placed before 2pm GMT. For same day service see below.

EU Priority Delivery will arrive within 1 - 2 working days.

Worldwide Priority Delivery will arrive within 1 - 3 working days.

Please note we are currently unable to deliver to Russia due to customs restrictions.

London Premier

For orders within Greater London you can use our London Premier service. Orders of in-stock product made before 2pm GMT will be delivered by the end of the day of ordering.

Taxes & Duties

UK VAT is included in the price you see on the site. This is deducted at checkout if you are out of the VAT zone.

For those clients located outside of the UK VAT zone, prices will exclude all relevant import duties and sales taxes. As the recipient of the order, you will be required to pay these duties and taxes directly to our courier to release your order from customs.

We can help you with any queries about this before you order. Please contact our Personal Shopping department for assistance with your specific enquiry.

Order Tracking

Once your order has left us, you will receive an email containing the appropriate number to track its progress online. You can also call or email us to receive information on the progress of your delivery.

Insurance

Hannah Martin insures each purchase during the time it is in transit until it is delivered to you and signed for by you.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Hannah Martin and transfer of responsibility for your purchased goods passes to you.

If for any reason you are unable to sign for your delivery in person, or choose to waive the signature in any other way, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

Important Notes About Shipping

We will deliver the goods ordered by you to the address provided at the time of order. It is your responsibility to ensure that the delivery address you give us is accurate and that there is somebody to sign for and take delivery of the goods.

You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Liabilitiy

If the goods you receive are not what you ordered or are faulty, we shall have no liability to you unless you notify of the problem within 7 working days of the delivery of the goods in question by email or by contacting our customer services.

Returns & Exchanges

If you are not satisfied with your purchase we will be happy to offer you a refund or exchange. We are pleased to offer a free returns service. To return your goods, you must do so within 14 days of receiving your order. This does not affect your statutory rights.

Your right to a refund, exchange or credit is subject to:

- The jewellery remaining unworn, undamaged and in it’s original packaging

- Any security tags remaining in tact

- Hannah Martin receiving notification that you wish to return your order and your goods being returned within 14 days of receipt

Returns Procedure

1. Request a Returns Authorisation Number (RAN) by emailing us or calling our customer services on 0207 251 6700. You must do this within 14 days of receiving your delivery

2. Pack your item(s) securely in the packaging in which you received it. We are not liable to refund you if an item is returned to us damaged in any way.

3. Follow the instructions sent to you by email to book a return shipment. Your goods must be returned to Hannah Martin within 14 days of delivery

4. We will notify you by email when we receive your return and your refund, exchange or credit will be processed.

RETURNS OR EXCHANGES FOR CUSTOMISED & BESPOKE PRODUCTS

Personalised, customised or custom-made goods can also be returned, however due to the specific production of each piece we are unable to reimburse you with full value of the retail price.

Personalised goods, such as pieces that have been engraved, we will retain 25% of the retail price.

Customised or custom-made goods such as designs that have been produced in different materials (metal or stones for example) to those shown on our e-commerce platform, we will retain 70% of the retail price.

Bespoke products (items that have been designed and produced specifically for one client) cannot be returned, and no refunds or exchanges can be made.

Refunds

If you have requested a refund, any sum debited from you credit card, including sales taxes, will be credited to your account as soon as possible and in any event within 30 days of your order provided that each item is received by us in the supplied condition.

If you do not return the goods in the same condition as they were delivered to you, we shall be entitled to deduct the direct costs of recovering or repairing the goods from the amount to be credited to you.

Exchanges

If you have requested an exchange we will ship your exchanged goods once we have received the returned item(s).

Credit

An item may also be exchanged for a Credit Note, under the parameters outlined in this Returns Policy. Once issued Credit Notes are valid for 6 months. These can only be used to purchase goods directly with Hannah Martin Ltd either in the showroom or on this website.

Late Returns

You are responsible for the safe return of the goods in the timeframes listed above. In the event of a late return, a refund or credit offer is entirely at the discretion of Hannah Martin.

Returns must be made in one shipment, any subsequent returns from the same order may incur additional shipping charges.

Cancellation By Us

We reserve the right to cancel an order if:

1. We have insufficient stock to deliver the goods you have ordered;

2. We cannot deliver to your area; or

3. One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card within 7 days. We shall not be obliged to offer any additional compensation.

Product Care

Dust, pollution and daily wear can all add to the gradual dulling of your beautiful jewels. The brilliance of a gemstone can become clouded and the surface of platinum and gold lose its shine.

We suggest that your jewellery receive periodic professional maintenance. You can take your pieces to a local jeweller to be cleaned, or contact our Client Services team and we can organise this service for you.

Most diamond and precious stone jewellery (with the exception of opals and emeralds) can be cleaned in warm water, using a mild detergent such as Fairy Liquid. You will be surprised at how effective this is. You can also use a very soft toothbrush to get into any hard-to-reach nooks and crannies. Always dry your jewellery after cleaning with a soft cloth.

General wear and tear can cause stone settings to loosen over time. If your piece does include precious stones, we recommend a setting-check approximately every two years. This is a service we offer and you can contact Client Services for further information.

Since many genuine gemstones and especially pearls are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times.

Never use a liquid jewellery-dip to clean your piece - these commercial products can cause lasting damage to metal and stones. Should you wish to polish your piece yourself you can use a jewellery polishing cloth. These are available from most jewellers, or we can organise getting one to you.

Payments

Credit cards

We accept VISA, Mastercard and American Express as credit card payments. Hannah Martin does not charge the credit card as this is on hold until the package is dispatched. However, the order amount will be deducted from your credit card by the time you place your order.

Paypal

You can also pay with a PayPal account, which you can log into or register for. PayPal stores your card and bank information, enabling you to pay without sharing your payment details with Hannah Martin.

Size Guide

If you are unsure of your size, you can request a guide using the form below and we'll post one to you.

First Name

Last Name

Address

Address 2

City

State/Province/Region

Postal / Zip Code

Country

Telephone

YesNo

Your personal information will not be shared with any third party. For more information on how we use your data please see our Privacy Policy.

UK	US / Canada	France / Russia	Switzerland	Inside Circ mm	Inside Dia mm
E	2 1/2	42.75	2.75	42.76	13.61
F	3	44	4	44.14	14.05
G	3 3/8	45.25	5.25	45.11	14.36
H	3 3/4	46.5	6.5	46.02	14.65
I	4 1/4	47.75	7.75	47.25	15.04
J	4 5/8	49	9	48.38	15.40
K	5 T/8	50	10	49.64	15.80
L	5 T/2	51.75	11.75	50.58	16.10
M	6	52.75	12.75	51.87	16.51
N	6 1/2	54	14	53.16	16.92
O	7	55.25	15.25	54.51	17.35
P	7 1/2	56.5	16.5	55.76	17.75
Q	8	57.75	17.75	57.15	18.19
R	8 5/8	59	19	58.47	18.61
S	9 T/8	60.25	20.25	60.00	19.10
T	9 5/8	61.5	21.5	61.29	19.51
U	10 1/4	62.75	22.75	62.89	20.02
V	10 5/8	63	23.75	63.84	20.32
W	11 1/8	65	25	65.22	20.76
X	11 5/8	66.25	26.25	66.54	21.18

Delivery & Returns

Delivery Costs

Standard Worldwide Shipping: Free on all orders

Priority Worldwide Shipping: £40 or Free on orders over £800

London Premier Same Day Service: £20 or Free on orders over £800

Delivery Times

Standard Worldwide Shipping

Standard shipping within UK will arrive the next working day on all orders that are in stock and placed before 2pm GMT.

EU standard delivery will arrive within 3-5 working days.

Worldwide (non-EU) delivery will arrive within 5-8 working days.

Priority Worldwide Shipping

Priority shipping within UK will arrive the next working day on all orders that are in stock and placed before 2pm GMT. For same day service see below.

EU Priority Delivery will arrive within 1 - 2 working days.

Worldwide Priority Delivery will arrive within 1 - 3 working days.

Please note we are currently unable to deliver to Russia due to customs restrictions.

London Premier

For orders within Greater London you can use our London Premier service. Orders of in-stock product made before 2pm GMT will be delivered by the end of the day of ordering.

Taxes & Duties

UK VAT is included in the price you see on the site. This is deducted at checkout if you are out of the VAT zone.

We can help you with any queries about this before you order. Please contact our Personal Shopping department for assistance with your specific enquiry.

Order Tracking

Insurance

Hannah Martin insures each purchase during the time it is in transit until it is delivered to you and signed for by you.

Important Notes About Shipping

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Liabilitiy

Returns & Exchanges

Your right to a refund, exchange or credit is subject to:

- The jewellery remaining unworn, undamaged and in it’s original packaging

- Any security tags remaining in tact

- Hannah Martin receiving notification that you wish to return your order and your goods being returned within 14 days of receipt

Returns Procedure

1. Request a Returns Authorisation Number (RAN) by emailing us or calling our customer services on 0207 251 6700. You must do this within 14 days of receiving your delivery

2. Pack your item(s) securely in the packaging in which you received it. We are not liable to refund you if an item is returned to us damaged in any way.

3. Follow the instructions sent to you by email to book a return shipment. Your goods must be returned to Hannah Martin within 14 days of delivery

4. We will notify you by email when we receive your return and your refund, exchange or credit will be processed.

RETURNS OR EXCHANGES FOR CUSTOMISED & BESPOKE PRODUCTS

Personalised, customised or custom-made goods can also be returned, however due to the specific production of each piece we are unable to reimburse you with full value of the retail price.

Personalised goods, such as pieces that have been engraved, we will retain 25% of the retail price.

Bespoke products (items that have been designed and produced specifically for one client) cannot be returned, and no refunds or exchanges can be made.

Refunds

Exchanges

If you have requested an exchange we will ship your exchanged goods once we have received the returned item(s).

Credit

Late Returns

You are responsible for the safe return of the goods in the timeframes listed above. In the event of a late return, a refund or credit offer is entirely at the discretion of Hannah Martin.

Returns must be made in one shipment, any subsequent returns from the same order may incur additional shipping charges.

Cancellation By Us

We reserve the right to cancel an order if:

1. We have insufficient stock to deliver the goods you have ordered;

2. We cannot deliver to your area; or

3. One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.

Product Care

Dust, pollution and daily wear can all add to the gradual dulling of your beautiful jewels. The brilliance of a gemstone can become clouded and the surface of platinum and gold lose its shine.

Since many genuine gemstones and especially pearls are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times.

Payments

Credit cards

Paypal

Privacy Policy

Hannah Martin is committed to ensuring that your privacy is protected. This privacy policy applies to any online and mobile website, application and digital service ("Services") operated by Hannah Martin Ltd (a company incorporated in England with registered number 05821285 whose registered office is at 74A Clerkenwell Road, London, EC1M 5QA) trading as Hannah Martin Ltd (hereinafter "Hannah Martin", "we", "us", "our") and explains what information we collect, how we process it and the procedures that we have in place to safeguard your privacy.

We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them. If you do not agree to the following policy you may wish to cease viewing / using this website.

WHAT INFORMATION WE COLLECT

At Hannah Martin we collect personal information about you in order to provide you with the best service and a personalised experience. We gather this information about you when you engage with us and use our Services, including, but not limited to, when you purchase products using our sites, register or complete forms on our sites, submit user-generated reviews, and interact in any social media functions or digital marketing.

The Information that we collect from you includes, but is not limited to:

- Personal information such as your name, date of birth and gender;

- Contact information such as email address, postal address and telephone number;

- Financial information such as credit / debit card numbers;

- Your marketing preferences, including any consents

If you contact us by telephone or email we may keep a record of that correspondence.

We also collect some information automatically including, but not limited to:

- Information related to the browser, device or operating system you use to access our Services;

- Your IP address, the website you came from, information on actions taken on our Services including but not limited to pages viewed, dated and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased.

HOW WE USE THIS INFORMATION

We process your personal data, including but not limited to the following purposes:

- To personalise our products and services for you;

- To process and fulfil your order and to provide products & services you have requested;

- To provide customer service care;

- Sending you information about changes to our terms or policies;

- Verifying your identity;

- To prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law.

Where you give us your consent, we will use your personal data:

- For direct marketing, to send you newsletters and other promotional material about our Services and to use technologies to check if these have been received and opened to help make our communications relevant to you;

- To place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used) to personalise content and advertising for you and to make our content function better;

On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

If you no longer wish for us to use your personal information for marketing purposes you have an absolute right to opt-out at any time. You can do this by clicking on the unsubscribe link at the bottom of our emails, or by contacting us at studio@hannahmartinlondon.com. When you register your personal information with Hannah Martin, you consent to the use of your personal data in line with this Privacy Policy. If you are under the age of 18, you must inform a parent or a guardian about our Privacy Policy and obtain their agreement to this before using any of our online services, including, but not limited to, registration with Hannah Martin, subscribing to our newsletter or placing an order with us.

WHO WE SHARE THIS DATA WITH

With your consent (where required), we share your personal data with trusted third parties we have engaged to perform business-related functions on our behalf. Including, but not limited to, handling payments, host services, maintain databases, deliver your order, conduct analytics. In all cases, the third party is acting on Hannah Martin’s express instructions and in accordance with this Policy, confidentiality and levels of security.

Without your consent, we share your personal data:

- With third party platforms such as Facebook or Google to send you targeted advertisements;

- In response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request;

- With third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity, to protect the safety of other users of the Services or in response to a legal process.

SEEING ADVERTS FOR HANNAH MARTIN ONLINE

We also engage in online advertising, also to keep you aware of Hannah Martin’s new collections and general information about what is going on at Hannah Martin. Like many companies, we target Hannah Martin advertising to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The advertising you see will be based on information we hold about you or your previous use of Hannah Martin website.

RETAINING YOUR DATA

Where we process personal data for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future. Where we process personal data in connection with performing a contract we will keep the data unless you ask for it to be removed.

YOUR RIGHTS

You have the following absolute rights relating to your personal information:

- The right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data.

- The right to request that we transfer or port elements of your data either to you or another service provider

- The right to opt-out of direct marketing at any time. You can do this by adjusting your preferences in the preference centre in My Account or by clicking on the unsubscribe link at the bottom of our emails, or by contacting us at studio@hannahmartinlondon.com.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep. We will inform you of relevant exemptions we rely upon when responding to any request you make. If you wish to discuss the personal data we hold about you please get in contact via studio@hannahmartinlondon.com, calling (+44) 20 7251 6700 or writing to us at Hannah Martin, 74A Clerkenwell Road, London, EC1M 5QA.

SECURITY MEASURES

We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store. Although we take appropriate measures to safeguard against unauthorised disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy policy.

When you visit the Services we may store some information (commonly known as a "cookie" or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. We use cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

How to manage and remove cookies

If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase products.

HOW DO I GET IN TOUCH WITH YOU?

We hope that we can satisfy any queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at studio@hannahmartinlondon.com, calling (+44) 20 7251 6700 or writing to us Hannah Martin, 74A Clerkenwell Road, London, EC1M 5QA.

CHANGES TO THIS PRIVACY NOTICE

From time to time, we may update this notice. We will notify you about any upcoming material changes by either sending you an email to the email address you most recently provided to us or by prominently posting a notice on our Services. We encourage you to periodically check back and review this notice so that you know what personal data we collect, how we use it, and with whom we share it.

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